Training and Coaching
Training and Coaching
Your people make you stand out in this competitive industry. By investing in effective and bespoke training, you are not only enhancing knowledge and development but also promoting staff engagement to drive the success of your business.

Your people make you stand out in this competitive industry. By investing in effective and bespoke training, you are not only enhancing knowledge and development but also promoting staff engagement to drive the success of your business.

As well as making sure that staff is effective in their roles, training also plays a key role in creating and embedding the right culture and ensuring that the strategy and values set by the firm’s leadership are followed and demonstrated throughout your business. 

Our clients tell us that their primary training challenge lies in identifying training needs, developing an effective training program and ensuring that material remains relevant and fit for purpose.

We can help you achieve all of your training and coaching goals. Our team of regulatory specialists will work with you to design and deliver a compliance training program that meets your requirements. We combine experienced trainers with the technical knowledge of our compliance consultants to equip managers and staff with the tools to perform their roles effectively, whilst meeting regulatory standards.  

We can:

  • Conduct a compliance training needs analysis
  • Deliver tailored training sessions on a wide range of regulatory topics
  • Support senior managers in fulfilling their role with bespoke coaching sessions 
  • Develop online compliance training programs and testing
  • Design training and competence schemes
  • Provide classroom-based compliance training

Our capabilities at a glance

Representative experience

Provided training for the complaints function of a consumer credit firm to ensure the correct identification and handling of complaints and fair customer outcomes.
Designed online compliance training modules and testing for a new retail bank, including Treating Customers Fairly, Financial Crime, and Customer Vulnerability.
Supported senior managers with SM&CR interview preparation and provided one-to-one coaching to assist in the performance of their role.
Performed an analysis of knowledge gaps and training needs for senior managers in preparation for SM&CR.